We are happy to say that our webstore is open! It will be operating in a slightly limited capacity as we continue to make improvements, so we thank you for your continued patience. You may notice slight differences in appearance and in the checkout process. As always, please call with any questions or concerns, or if you'd like to place an order over the phone: (507) 645-1330 ~ The Northfield Yarn Team

Return Policy

Our Return Policy: We have tried hard to craft a return policy that strikes a reasonable balance between protecting our business interests and allowing customers to change their minds, correct mistakes, and make sure they have enough yarn to finish their projects. The result is a bit lengthy, but we think that it covers various contingencies fairly.

Returns for a Cash Refund

As a general rule, an item can be returned for a cash refund if:

  • you have the receipt;
  • the item is in re-sellable condition (not wound, still wrapped, free of odors, etc.);
  • and it hasn’t been more than 30 days since the sale.

The following are FINAL SALE ONLY:

  • clearance items;
  • handmade items;
  • patterns;
  • and magazines.

Exceptions to the 30-day time-limit:

  • needles and hooks have a 7-day limit (instead of 30);
  • and yarn has no time limit, but we can’t accept returns of yarns we no longer carry.

Returns for Store Credit or Exchange: If a product has our price label on it, it can be returned for store credit if the other requirements of the return policy (above) are met.

rev. 01/2017